Verax Services include:
- Service Improvement: improve effectiveness and decrease the costs of your processes. Many IT Directors we speak to are on the back foot, defending their departments against accusations of poor service availability, or just plain poor service! We will help you to implement a Continuous Service Improvement cycle that will ‘remove the excuses’. Read more…
- Implementing ITIL: best practices in IT can dramatically improve the quality of IT services provided to your business or external customers. We implement process suites or more focused improvements in Incident, Problem, Change and Service Level Management. Read more…
- IT Governance: Do your IT processes stand up to close scrutiny? Is there a continuous chain of management control from the business plan down to the details of service delivery? The Verax “Positive Audit” approach produces rapid improvements in productivity, compliance capability and cost reduction. Read more…
- Training and Coaching: from ITIL V3 fundamentals through to completely bespoke programmes and executive briefings, Verax provide the highest quality training. Can be delivered ‘stand-alone’ or as part of a broader ITIL implementation or Service Improvement strategy. Read more…
- IT Disaster Recovery: from Risk Assessment and Business Impact Analysis through to Tool Selection and Deployment, Verax have the experience to move your organisation to a state of preparedness quickly and effectively. Read more…
- Service Introduction: More tears are spilled over unsuccessful Service Introductions than any other area in IT. Why? IT departments are just not geared up for integration of development and operational teams.
The answer? Professional leadership, robust processes, customer focus . Read more…
- Service Desks: the public face of IT. Is yours friendly, effective, and well run? What do your customers think? Read more…
