The process of implementing ITIL will always vary for different organisations. The first step is to understand where your organisation is right now, and where it wants to get to. Typical activities of a Verax ITIL implementation project will include
- Project Iniation and management – establish and deliver objectives. Drive the project through People, Process and Technology workstreams
- Process Audit
- Phased Introduction of new processes such as Change Management and Configuration Management
- Establish Process Ownership
- Training and coaching
- Detailed Process Design
- Service Management Tools selection and implementation, and / or configuration
- Establish and measure KPIs
- Establish a service improvement cycle
Benefits of implementing ITIL
- Better quality services with higher availability
- Lower costs
- Improved agility – respond more quickly to business needs
- Documented, evidenced and auditable processes
- Measurable processes and Key Performance Indicators
- Improved teamwork and motivation
